Terms and Conditions
These terms and conditions apply jointly to goods purchased from our printed catalogue and the use of any Total Lockout website. By accessing our websites and/or placing an order, you agree to be bound by these terms and conditions.
Purchasing via this catalogue or from our website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not purchase from us.
1.1. You will be able to access most areas of our Website without registering your details with us. Certain areas of our website(s) are only open to you if you register.
1.2. We may revise these terms and conditions at any time by updating this posting. You should check our Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of our website(s). If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use our Website or by via our catalogue.
- ORDERING FROM US
2.1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2. Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3. Orders can be accepted verbally when a means of payment is provided e.g. credit/debit card or PayPal transfer.
2.4. If a customer wishes to receive credit terms, a formal purchase order must be provided which displays the Customer invoicing and delivery address and a purchase order number.
2.5. In advance of granting credit terms, an account application form must be completed and returned to Total Lockout (Safety) Ltd. Credit terms are available subject to status.
2.6. It is the responsibility of the purchaser to ensure that the products being purchased are suitable for their designated purpose. If the purchaser has any uncertainty in this respect they can discuss this with Total Lockout (Safety) Ltd before placing an order. Total Lockout (Safety) Ltd can provide general guidance but accept no responsibility for the product failing to fulfil the purpose for which it was purchased.
2.7. We may refuse to accept an order:
2.7.1. Where goods are not available;
2.7.2. Where we cannot obtain authorisation for your payment;
2.7.3. If there has been a pricing or product description error; or
2.7.4. If you do not meet any eligibility criteria set out in our terms and conditions.
3.1. All prices exclude VAT. The VAT/GST cost will be calculated, if applicable, at the prevailing rate at the time of the transaction and displayed in the basket checkout area.
3.2. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on our website(s).
3.3. Our prices are reviewed periodically. The most up to date prices will be those published on our website(s).
- RETENTION TO TITLE
4.1. Title to the goods remains with Total Lockout (Safety) Ltd until payment in full has been received.
- INTEREST ON LATE PAYMENT
5.1. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid in accordance with our agreed terms.
- BESPOKE GOODS
6.1. Orders for bespoke goods especially padlocks will incur a 100% cancellation charge within 24 hours of placing your order. This includes padlocks/keys to a specific requirement including keyed alike and master & differ suites. Goods can only be returned due to damage or fault incurred prior to delivery to the purchaser.
- DELIVERY POLICY
7.1. Goods offered for sale may or may not be held in stock. After an order is received by The Company, if the goods are not in stock an order acknowledgment will be sent to the customer advising estimated delivery date.
7.2. Where goods are available from stock, they will be packed and shipped within 24 hours of receiving the order.
7.3. The Company uses a variety of delivery service companies. These will be chosen based on the most expedient, reliable and cost-effective method of transportation.
7.4. When requested by the customer, tracking information will be provided.
7.5. Costs for packing and delivery are not included in the item unit prices.
7.6. The Customer is at liberty to arrange their own transport of the goods. In such cases, the goods are sold on an Ex-Works basis.
- CANCELLATION AND RETURNS POLICY
8.1. If you wish to cancel your order:
8.1.1. you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
8.1.2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 8.2 below.
8.2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt. A handling charge of 12.5% of the invoiced value will be applied. The costs of returning goods to us shall be borne by you.
8.3. If the goods are being returned due to fault or damage, the cost of return will be borne by The Company.
8.4. Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required.
8.5. The rights to return the goods to us as referred to in clause 8.2 will not apply in the following circumstances:
8.5.1. In the event that the product has been used.
8.5.2. In the event that goods are bespoke, made to order.
8.6. The provisions of this clause 8.0 do not affect your statutory rights.
9.1. Goods sold by The Company carry the manufacturers guarantee against failure. In most cases this is 12 months from the date of delivery. In the case of Master Lock products, many carry their lifetime guarantee. The Company undertake to replace the product or credit to sale cost of the product. The Company shall not be responsible for the failure of goods due to acts, omissions negligence by the purchaser or any other individuals having access to the goods.
10.1. You are permitted to print and download extracts from this catalogue and our websites for your own use on the following basis:
10.1.1. No documents or related graphics on our website(s) are modified in any way;
10.1.2. No graphics on our websites are used separately from accompanying text; and
10.1.3. Any of our Copyright and trade mark notices and this permission notice appear in all copies.
10.2. Unless otherwise stated, the Copyright and other intellectual property rights in all material on our website(s) (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from our website(s) other than in accordance with clause 10.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use our website(s) automatically terminates and you must immediately destroy any downloaded or printed extracts from our website(s).
10.3. Subject to clause 10.1, no part of our website(s) may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
10.4. Any rights not expressly granted in these terms are reserved.
- SERVICE ACCESS
11.1. While we endeavour to ensure that our Website is normally available 24 hours a day, we will not be liable if for any reason our website(s) is unavailable at any time or for any period.
11.2. Access to our website(s) may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
- VISITOR MATERIAL AND CONDUCT
12.2. You are prohibited from posting or transmitting to or from our website(s) any material:
12.2.1. That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
12.2.2. For which you have not obtained all necessary licences and/or approvals;
12.2.3. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
12.2.4. Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
12.3. You may not misuse the Website (including, without limitation, by hacking).
12.4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 12.2 or 12.3.
- LINKS TO AND FROM OTHER WEBSITES
13.1. Links to third party websites on our websites are provided solely for your convenience. If you use these links, you leave our website(s). We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our website(s), you do so entirely at your own risk.
13.2. If you would like to link to our website(s), you may only do so on the basis that you link to, but do not replicate, the home page of our website, and subject to the following conditions:
13.2.1. you do not remove, distort or otherwise alter the size or appearance of the Total Lockout (Safety) Ltd logo;
13.2.2. you do not create a frame or any other browser or border environment around our website;
13.2.3. you do not in any way imply that we are endorsing any products or services other than our own;
13.2.4. you do not misrepresent your relationship with us nor present any other false information about us;
13.2.5. you do not otherwise use any Total Lockout (Safety) Ltd trademarks displayed on our website(s) without our express written permission;
13.2.6. you do not link from a website that is not owned by you; and
13.2.7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
13.2.8. We expressly reserve the right to revoke the right granted in this clause 13.2 for breach of these terms and to take any action we deem appropriate.
13.3. You shall fully indemnify us for any loss or damage we, or any of our group companies may suffer or incur as a result of your breach of clause 13.2.
14.1. To register with Total Lockout (Safety) Ltd you must be over eighteen years of age.
14.2. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
14.3. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
14.4. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
15.1. While we endeavour to ensure that the information on our website(s) is correct, we do not warrant the accuracy and completeness of the material on our website(s). We may make changes to the material on our website(s), or to the products and prices described in it, at any time without notice. The material on our website(s) may be out of date, and we make no commitment to update such material.
15.2. The material on our website(s) is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our website(s) on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to our website(s).
16.1. We, any other party (whether or not involved in creating, producing, maintaining or delivering our website(s)), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with our website(s) in any way or in connection with the use, inability to use or the results of use of our website(s), any websites linked to our website(s) or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing our website(s) or your downloading of any material from our website(s) or any websites linked to our website(s).
16.2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
16.3. If your use of material on our website(s) results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
16.4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of our website(s), or the use by any other person using your registration details.
- GOVERNING LAW AND JURISDICTION
17.1. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
17.2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access our website(s) from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
18.1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
18.2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
18.3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
Total Lockout (Safety) Ltd, a company registered in England and Wales, whose registered office is at 3, Warners Mill, Silks Way, Braintree, Essex, CM7 3GB, United Kingdom. Our company registration number is 07258114
Our VAT registration number is 991 9134 84
Our contact details are as follows:
Total Lockout (Safety) Ltd, Unit 10, Warner Drive, Springwood Industrial Estate, Braintree, Essex, CM7 2YW
Tel: 01376 325506
Fax: 01376 347484